Long-term experience and educated and trained experts that are focused on meter reading provide us excellent support and good understanding of user needs. Transmission of the knowledge to contract partners increases the satisfaction of international users. Emphasis on the stability and safety of the application (eMR) lowers the possibility of mistakes and data abuse. We achieve added value through close collaboration with providers of the billing and manufacturers of the meters. Only in that manner can we ensure complete support for customers.
The eMR application includes remote support that enables the procedure in the field and immediate help to users.
Keeping up with technology, professionally educated staff, attendance at important conferences, collaboration with manufacturers and customers, etc. – all of that is evidenced in regular improvements to eMR and the outlined guidelines of the continuous development. Our strategy and independence from the technology provide us with support for various manufacturers and with that we can provide user with the high level of independence. We offer an application based on the latest technology, and we constantly search for devices that could offer users easier work and provide them with clear and simple meter reading.
Manual meter reading remains and is still part of the eMR regardless of the high selection of AMR technologies. Clear graphic user interface, a big screen keyboard and simple menus that lead the user through the meter reading process. Regular controls entered for meter reading lower the possibility of mistakes.
The goal is to follow the latest technologies and at the same time also provide usage of the eMR to less demanding users. Those users can decide to upgrade with various additional functionalities (AMR support, replacement of the meter, web readings) if necessary.
eMR supports multiple different AMR technologies. Remote meters, in addition to meter consumption, also transfer alarm notices (leakage, backflow...). Alarms forward information whose content warns the user regarding anomalies at meter reading locations. Advance loggers warn regarding insufficient water meter dimensions, critical information that improves the quality of distribution and could decrease water losses. The advantages of AMR technology increase the satisfaction of the distributors and final users.
Head of AccountingA very important turning point occurred 23 years ago with the transition to water consumption monitoring through handheld devices and later remote reading.
In this, Infotim provides us great support with its professional and responsible staff.
Head of ITFrom the initial DOS solution, the period of »mobile Windows« to the modern solution in the Android environment in the company Infotim we most appreciate continued concern for quality of their solution and excellent support.
Preparation and controlThe AMR system that we have exceeded all the expectations we had before implementation. I can without a doubt say that the system works well and reliably due the selected technology and skills of Infotim.
Head of ITFrom the initial DOS solution and the period of “mobile Windows” to the modern solution in the Android environment by the company Infotim, we most appreciate the continued concern for the quality of their solution and excellent support.
eMR works on devices with the Android operating system. In comparison with Windows mobile devices, these are cheaper, more advanced and more durable.
Read the meters manually or remotely and in a shorter time using the same staff you can read more meters. Use accurate data, read the meters more often and in that way find and repair irregularities more quickly at meter reading locations. Increase the satisfaction of your clients and at the same time decrease loses in the distribution network.
Data transfer from the billing program to eMR runs completely automatically. Regular control of use during input and an advanced system of alarms reduce errors to a minimum. Time of uncover the mistakes in dependence of the frequency of meter reading and their repair time is shorter. The accuracy of data is higher, bills are more certain and users are more satisfied. The number of complaints is decreased.
eMR is a simple program and it can be learned fast. The eMR solution is based on simple entry and constant controls that make costumer use easier. The content is based on good user experiences that are the result of long term experience.
eMR is flexible and modularly built. It can control many different remote systems at the same time. For this reason, the user is not limited and it enables a high level of adjustment. Constant development of the new functions and partnership with manufacturers of the meters means that eMR offers more than its competitors. We collaborate with different manufacturers: Elster, Homerider, Diehl, Sensus, Zenner and all OMS compatible meters.
eMR contains data about consumers that at this time are considered critical data. We encrypted the data so that third parties cannot access it. Data are encrypted with AES 128 bit encryption.
The modern architecture of the eMR application means that we can exchange the data using simple billing programs as well as more complex solutions (SAP or Oracle). Partnership with different billing providers means that eMR constantly supports the latest integrations and it prevents failure due to changes in billing.
In the company, we have a sufficient number of experts so that users can receive needed support. We also carry out training for partners and larger users. In that way, we provide independence in the support of users and use of the eMR solution.
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